Privacy Policy - Axon

Effective Date: Jan 1 2025

1. Introduction

Axon (“we”, “us”, “our”) is committed to safeguarding your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect your information when you interact with Axon services, including our WhatsApp Business API features.

2. Information We Collect

We may collect the following categories of data:

Contact information (e.g. phone number, name)
Conversation content sent via WhatsApp to your business
Device metadata (e.g. IP address, device type)
Usage logs and automated system records

We do not access, sell, or share personal contact data outside of the scope defined in this policy.

3. How We Use Your Data

Your data is used for:

Delivering automated and human-assisted customer support via WhatsApp
Service operation, improvement, and troubleshooting
Legal compliance and record-keeping
Sending transactional notifications and service updates via WhatsApp-approved templates

We do not send unsolicited promotional messages without explicit consent.

4. Legal Basis and Consent

We only process personal data with a clear lawful basis, typically:

Your explicit consent (e.g. opting in to chat with us via WhatsApp)
Our legitimate business interest (to provide requested services)
Compliance with legal obligations

Customers may opt out of communications at any time via WhatsApp controls or by contacting Axon support.

5. Data Storage and Retention

Message content and metadata are stored securely in encrypted databases.
We retain data only as long as necessary for operational and legal purposes.
WhatsApp messages are end-to-end encrypted; once delivered, content is not stored on WhatsApp servers.

6. Data Sharing

We do not share your data with third parties except:

With your consent
For compliance with laws and regulations
With trusted service providers (e.g. cloud hosting) who are contractually bound to confidentiality and security standards

7. User Rights

You have the right to:

Obtain details about your data we hold
Request correction or deletion
Withdraw consent for data processing
File a complaint with relevant regulatory authorities

8. International Data Transfers

Axon may process data on servers located in [regional jurisdictions]. We ensure all cross-border transfers comply with GDPR, CCPA, or other applicable laws.

9. Security

We employ industry-standard security measures:

End-to-end encryption for messages
Access controls for agents and administrators
Regular audits and monitoring for suspicious activity

10. Updates to Policy

We may update this policy from time to time. Significant changes will be communicated via our website or in-app notifications.